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  • You want to access our programs and training dates PHENIX

    Rendez-vous sur cette page

    Si vous souhaitez vous y inscrire, vous pouvez aussi vous connecter à votre espace clients, onglet "Les Formations PHENIX" 

    Visit this page

    If you wish to register, you can also connect to your customer area, rubric "PHENIX Formations"



Service après-vente

  • You have a technical problem ?

    Our customer service is here to answer your questions, and to repair your device as soon as possible. For this, specialist technicians of your device are at your service from Monday to Thursday from 8 am to 18 pm and Friday from 8 am to 17 pm.

    Two options : 

  • Your device is not under warranty, what is the way forward?

    Sending a device to customer service for repair :

    1. Making contact with VIVALTIS technicians through the form
    2. Sending the unit workshop for repair at your expense : either you contact a carrier from yourself or  proceed with removal from ourselves
    3. Reception of the unit and diagnosis of the failure by the customer service VIVALTIS
    4. Provision of a repair estimate on your account, with the option to be paid directly online by credit card or wire transfer.
    5. Repair the unit and return home after receipt of your payment.


  • The cords are damaged, how do I change them? Is supported in the framework of a maintenance contract ??

    The restocking of consumables is not supported in the maintenance contract. Simply go to your account and place an order to buy online: if you subscribe to a contract, you get a 10% discount on all consumables related to your device.

  • What does the 24 months warranty?

    See our warranty conditions.